Shipping information
To preserve the quality, embroidery, embellishments, and fabric of your garment, we recommend:
- Dry clean only
- Store in a cool, dry place
- Avoid direct sunlight for extended periods
- Handle delicate embellishments with care
Damage resulting from improper care or washing methods is not covered under our returns policy.
Yes. Selected collections may be available with custom sizing options.
Please note that customized or made-to-measure garments are produced specifically for each customer and are not eligible for cancellation, return, exchange, or refund once production has begun.
If you believe you have received a defective product:
- Contact our customer care team within 48 hours of delivery.
- Provide your order number.
- Submit clear photographs or videos showing the issue.
Our Quality Assurance team will review the claim and advise on the next steps.
At Vash Atelier, each piece is crafted with exceptional attention to detail and quality.
As a result, we generally do not offer returns, refunds, or exchanges under normal circumstances.
Exceptions may be considered only for verified manufacturing defects reported within 48 hours of delivery.
Please refer to our Returns & Exchanges Policy for further information.
Orders may be cancelled within 24 hours of placement, subject to approval.
After this period, cancellation requests may not be accommodated, particularly if production has commenced or the order has been shipped.
Please refer to our Cancellation Policy for complete details.
rder modifications may be possible within a limited timeframe after purchase.
Please contact our customer care team immediately if you need to make changes to your order.
Once production has begun or the order has been dispatched, modifications may no longer be possible.
Most shipments require a signature upon delivery for security purposes.
In some regions, courier services may allow signature requirements to be waived at the customer's request.
Yes. All orders are insured against loss or damage while in transit.
Once a package has been delivered and signed for at the shipping address provided, responsibility transfers to the recipient.
International orders may be subject to customs duties, import taxes, or clearance fees imposed by the destination country.
These charges are not included in the product or shipping price and are the responsibility of the customer.
Customs regulations vary by country.
Shipping charges are calculated based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
The final shipping cost will be displayed during checkout before payment is completed.
Delivery timelines vary depending on the collection purchased and destination country.
Estimated delivery times will be displayed on each product page.
Please note that customized, made-to-order, bridal, and formal wear orders may require additional production time.
Vash Atelier offers worldwide shipping to most countries.
If your location is unavailable during checkout, please contact our customer care team for assistance.
Yes. Our website uses SSL encryption and secure payment processing systems to protect customer information and online transactions.
Your payment details are never stored on our servers.
Vash Atelier accepts secure online payments through:
- Visa
- Mastercard
- Debit Cards
- Bank Transfers (where available)
- Cash on Delivery (selected locations only)
All transactions are processed through secure payment gateways to ensure the protection of your information.
No, you can place an order as a guest without creating an account.
However, creating an account allows you to:
- Track current orders
- View previous purchases
- Save your shipping and billing details
- Enjoy a faster checkout experience
- Receive updates on new collections and exclusive launches
Yes. Vash Atelier is committed to protecting your privacy and maintaining the confidentiality of your personal information.
Any information shared with us is used solely for order processing, customer support, and improving your shopping experience. We do not sell, rent, or share customer information with unauthorized third parties.
For more information, please review our Privacy Policy.
Prices are displayed in the currency selected on our website.
For international customers, transactions may be processed in USD or the currency selected at checkout, depending on your location and payment method.
Any currency conversion charges imposed by your bank remain your responsibility.